AI: Why Good Health Insurance Agents Will Always Be Essential

Day by day, artificial intelligence (AI) systems are being implemented. AI is being used to create art work, movies, music, write essays and its capabilities continue to expand. AI voices have even begun to replace customer service and sales agents across different industries. But can it replace health insurance brokers and agents that truly love what they do? No, and I'll tell you why.

It was a trick question 😊 Nobody that truly loves what they do can be replaced by AI (or anybody else for that matter). Instead, they will end up working along side it. This is because there are many nuances to navigating state and federal marketplaces, choosing supplemental benefits and even utilizing healthcare plans. While AI can mimic vocal tones and emotions, there will always be a missing element that only comes from human presence. On the efficiency side of things, AI can compile large stores of information from around the world into a single, concise answer in minutes but not every health insurance enrollment is cut and dry. An experienced agent knows when to utilize their hard-earned case management skills.

Indeed, there are health insurance brokers and agents out there (QuotePick Health being among them) that have been through a unique preparation process for this line of work. What that means is that instead of being competition, AI becomes a powerful tool and ally to assist clients. For example, a skilled agent utilizes an AI tool to research a client's complicated situation and then presents a solution not in days, weeks, or months but in minutes. Clients helped and time saved means human expansion, not shrinkage, for an agent or broker on a mission.

Yes, AI is becoming more commonplace in society but not to overtake human ingenuity. At QuotePick Health, artificial intelligence is an ally to us and our clients, improving healthcare outcomes by helping to resolve complex questions and situations quickly. We are people that love helping people and that includes you and your loved ones. But if you're tired of talking to robots, why don't you give us a call?

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